Shipping Policy

1. Order Processing

All Sugar Defender orders are processed within 24 business hours of purchase. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number that allows you to follow your package through delivery.

2. United States Shipping

Domestic US orders are shipped via FedEx or UPS Ground from our fulfillment center. Standard delivery typically takes 5 to 10 business days from the date of shipment. Express options may be available at checkout for an additional fee.

Free shipping is included on all 3-bottle and 6-bottle packages within the continental United States. The 2-bottle starter pack has a standard shipping fee calculated at checkout based on destination.

3. International Shipping

Sugar Defender ships to most countries worldwide. International orders typically take 10 to 21 business days for delivery, depending on the destination and customs processing. International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

International shipping rates are calculated at checkout based on weight and destination. We currently ship to:

• Canada
• United Kingdom
• Australia
• New Zealand
• European Union countries
• Most other countries (calculated at checkout)

4. Tracking Your Order

After your order ships, you will receive an email with a tracking number and a link to track your package on the carrier website. If you have not received tracking information within 48 hours of placing your order, please contact our customer service team.

5. Delivery Issues

If your package is marked as delivered but you have not received it, please:

• Check with neighbors and household members
• Look around the delivery area (porch, side door, garage)
• Wait 24 hours, as carriers occasionally mark packages delivered early
• Contact the carrier directly with your tracking number
• If the package is still missing after these steps, contact us within 7 days of the delivery date and we will work with the carrier to resolve the issue

6. Address Accuracy

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your order is returned to us due to an incorrect address, you will be responsible for re-shipping costs.

7. Damaged Packages

If your package arrives visibly damaged, please refuse delivery if possible, or accept the package and contact us immediately with photos of the damage. We will replace damaged items at no cost to you.

8. Holiday and Peak Season Delays

During holiday seasons (Thanksgiving through New Year) and major sale events, shipping carriers may experience delays. We recommend ordering early during these periods to ensure timely delivery.

9. Contact Customer Service

For any shipping-related questions, please contact us:

Email: support@sugardefender.com
Phone: +1-866-994-8188