Get in touch with the Sugar Defender customer service team.
Our customer service team is available to help with order questions, refund requests, shipping inquiries, and product questions. We typically respond to all inquiries within 24 business hours, Monday through Friday.
Email: support@sugardefender.com
Phone (Toll-Free): +1-866-994-8188
Hours: Monday-Friday, 9 AM - 5 PM EST
To help us assist you faster, please include the relevant details for your inquiry type:
Include your order number (found in the purchase confirmation email) and the full name on the order. We can look up tracking information and provide updates on shipping status.
Include your order number, the date of purchase, and a brief note about why you are requesting a refund. Refund requests must be submitted within 60 days of the original purchase date per our Refund Policy.
For questions about ingredients, dosing, potential interactions, or who should not take Sugar Defender, please send your question by email. For specific medical questions, we recommend speaking with your physician or pharmacist.
If your order has not arrived within the expected timeframe (5-10 business days for US orders, 10-21 for international), or if it arrived damaged, please contact us with your order number and we will work with the carrier to resolve the issue.
For wholesale, retail partnership, or media inquiries, please use the same email address with the subject line beginning with [BUSINESS] or [MEDIA] so we can route your message appropriately.
We make every effort to respond to all inquiries within 24 business hours. Response times may be slightly longer during weekends, holidays, and peak shopping seasons. For urgent matters, calling our toll-free line is the fastest way to reach our team.
You may find your answer faster by checking our FAQ section, which covers the most common questions about Sugar Defender, dosing, shipping, refunds, and safety information.
